Customer Promise
Shipping and Delivery
Fast, reliable delivery across Kenya and beyond.
At Green World, we understand that timely delivery is essential to your satisfaction. We've partnered with reliable logistics providers to ensure your health products reach you safely and quickly, no matter where you are in Kenya or abroad.
1. Delivery Areas
Green World delivers across Kenya and internationally:
All 47 counties in Kenya are covered by our delivery network
Nairobi and surrounding areas have same-day and next-day delivery options
Major towns including Mombasa, Kisumu, Nakuru, Eldoret, and Thika have expedited delivery
International orders ship worldwide on the DHL Express network, which covers over 220 countries and territories
2. Delivery Times
Our delivery times vary based on your location. These are estimated business days from order confirmation:
Nairobi CBD: Same day (orders before 12 PM) or 1 business day
Greater Nairobi (Westlands, Karen, Kasarani, etc.): 1-2 business days
Nairobi Metropolitan (Kiambu, Machakos, Kajiado): 2-3 business days
Major towns (Mombasa, Kisumu, Nakuru, Eldoret): 2-4 business days
Other county headquarters: 3-5 business days
Remote areas: 5-7 business days
International (DHL Express): 3-6 business days in transit, plus customs clearance — see section 5
3. Shipping Costs
Our shipping rates are competitive and transparent. Costs depend on your location and order value:
Nairobi CBD: KES 200 - 300
Greater Nairobi: KES 250 - 400
Major towns: KES 300 - 500
Other counties: KES 400 - 800
Remote areas: KES 500 - 1,000
4. Delivery Partners
We dispatch your parcel to a convenient pickup point near you through Kenya's leading courier and coach services, including:
Our own Green World delivery fleet within Nairobi and major towns
Courier services including G4S, Fargo Courier and Wells Fargo
Pick Up Mtaani and other doorstep and agent pickup networks
Coach parcel services including Easy Coach, Ena Coach, Modern Coast and Mash Poa
DHL Express for all international orders, door to door and fully tracked
Self-collection at our pick-up stations across Kenya
5. International Delivery
We ship worldwide from Nairobi by DHL Express, whose network covers over 220 countries and territories. Before you order from outside Kenya, please note:
Orders are shipped door to door by DHL Express and are fully tracked from dispatch to delivery
You receive a DHL tracking number by email as soon as the parcel is collected
Dispatch: international orders leave Nairobi within 1-2 business days of cleared payment
Transit: DHL Express reaches most destinations in 3-6 business days after dispatch
Customs clearance in the destination country is not included in that window and commonly adds 1-3 business days
Business days are Monday to Friday and exclude Kenyan public holidays. Transit times are DHL service estimates, not guarantees, and can be affected by customs, weather and security checks
International shipping is quoted per order, because the cost depends on destination, weight and parcel size
Contact us with your delivery country and the products you want, and we will confirm the shipping cost before you pay
Import duties, taxes and customs charges in the destination country are set by that country and are payable by the recipient
International orders are paid in advance; cash on delivery is available within Kenya only
6. Delivery Process
Here's what to expect when your order is on its way:
Order Confirmation: You'll receive an email confirming your order
Processing: We prepare your order for shipment (usually within 24 hours)
Dispatch: Your package is handed to our delivery partner
In Transit: Track your package using the tracking number provided
Delivery Attempt: Our agent will contact you before delivery
Delivery Completion: Confirm receipt and enjoy your products
7. Delivery Instructions
To ensure smooth delivery, please note the following:
Provide accurate and complete delivery address including landmarks
Ensure your phone number is correct and reachable
Someone should be available to receive the package
Check your package before signing for delivery
Report any damage or discrepancy immediately to the delivery agent
8. Failed Delivery Attempts
If delivery cannot be completed on the first attempt:
Our delivery agent will attempt to contact you via phone
A second delivery attempt will be made the following business day
After 3 failed attempts, the package will be returned to our warehouse
You may be charged a re-delivery fee for subsequent attempts
Contact us to reschedule delivery at your convenience
9. Special Delivery Options
We offer additional delivery services to meet your needs:
Express Delivery: Same-day delivery in Nairobi (additional charges apply)
Scheduled Delivery: Choose a specific delivery date
Gift Delivery: We can deliver directly to gift recipients
Bulk Orders: Special arrangements for large orders
Corporate Delivery: Dedicated service for business customers
10. Contact Delivery Support
For any delivery-related inquiries or special requests, please contact us:
Phone: +254 768 407 606
WhatsApp: +254 768 407 606
Email: support@greenworldke.co.ke
Working Hours: Monday - Saturday, 8:00 AM - 6:00 PM EAT
Track Your Shipment
We'll email you as your order is confirmed, shipped and delivered, and you can track its status anytime from My Account → My Orders.