Shipping and Delivery
Fast, reliable delivery across Kenya and beyond
At Green World Kenya, we understand that timely delivery is essential to your satisfaction. We've partnered with reliable logistics providers to ensure your health products reach you safely and quickly, no matter where you are in Kenya or abroad.
1. Delivery Areas
Green World Kenya delivers to customers across the country and select international destinations:
All 47 counties in Kenya are covered by our delivery network
Nairobi and surrounding areas have same-day and next-day delivery options
Major towns including Mombasa, Kisumu, Nakuru, Eldoret, and Thika have expedited delivery
International shipping available to select countries in Africa, Asia, Europe, and North America via DHL
2. Delivery Times
Our delivery times vary based on your location. These are estimated business days from order confirmation:
Nairobi CBD: Same day (orders before 12 PM) or 1 business day
Greater Nairobi (Westlands, Karen, Kasarani, etc.): 1-2 business days
Nairobi Metropolitan (Kiambu, Machakos, Kajiado): 2-3 business days
Major towns (Mombasa, Kisumu, Nakuru, Eldoret): 2-4 business days
Other county headquarters: 3-5 business days
Remote areas: 5-7 business days
International deliveries: 7-14 business days
3. Shipping Costs
Our shipping rates are competitive and transparent. Costs depend on your location and order value:
Nairobi CBD: KES 200 - 300
Greater Nairobi: KES 250 - 400
Major towns: KES 300 - 500
Other counties: KES 400 - 800
Remote areas: KES 500 - 1,000
International shipping: Calculated at checkout based on weight and destination
4. Delivery Partners
We work with trusted delivery partners to ensure your packages arrive safely and on time:
Our own Green World delivery fleet for Nairobi and major towns
G4S for secure nationwide delivery
Fargo Courier for county-wide coverage
DHL for international shipments
Pick-up stations across Kenya for convenient self-collection
5. Delivery Process
Here's what to expect when your order is on its way:
Order Confirmation: You'll receive an email and SMS confirming your order
Processing: We prepare your order for shipment (usually within 24 hours)
Dispatch: Your package is handed to our delivery partner
In Transit: Track your package using the tracking number provided
Delivery Attempt: Our agent will contact you before delivery
Delivery Completion: Confirm receipt and enjoy your products
6. Delivery Instructions
To ensure smooth delivery, please note the following:
Provide accurate and complete delivery address including landmarks
Ensure your phone number is correct and reachable
Someone should be available to receive the package
Check your package before signing for delivery
Report any damage or discrepancy immediately to the delivery agent
7. Failed Delivery Attempts
If delivery cannot be completed on the first attempt:
Our delivery agent will attempt to contact you via phone
A second delivery attempt will be made the following business day
After 3 failed attempts, the package will be returned to our warehouse
You may be charged a re-delivery fee for subsequent attempts
Contact us to reschedule delivery at your convenience
8. Special Delivery Options
We offer additional delivery services to meet your needs:
Express Delivery: Same-day delivery in Nairobi (additional charges apply)
Scheduled Delivery: Choose a specific delivery date
Gift Delivery: We can deliver directly to gift recipients
Bulk Orders: Special arrangements for large orders
Corporate Delivery: Dedicated service for business customers
9. Contact Delivery Support
For any delivery-related inquiries or special requests, please contact us:
Phone: +254 768 407 606
WhatsApp: +254 768 407 606
Email: support@greenworldke.co.ke
Working Hours: Monday - Saturday, 8:00 AM - 6:00 PM EAT
Track Your Shipment
Once your order is shipped, you'll receive a tracking number via SMS and email. Use this number to track your package's journey to you.
