Shipping and Delivery

Fast, reliable delivery across Kenya and beyond

At Green World, we understand that timely delivery is essential to your satisfaction. We've partnered with reliable logistics providers to ensure your health products reach you safely and quickly, no matter where you are in Kenya or abroad.

1. Delivery Areas

Green World delivers to clients across Kenya:

All 47 counties in Kenya are covered by our delivery network

Nairobi and surrounding areas have same-day and next-day delivery options

Major towns including Mombasa, Kisumu, Nakuru, Eldoret, and Thika have expedited delivery

2. Delivery Times

Our delivery times vary based on your location. These are estimated business days from order confirmation:

Nairobi CBD: Same day (orders before 12 PM) or 1 business day

Greater Nairobi (Westlands, Karen, Kasarani, etc.): 1-2 business days

Nairobi Metropolitan (Kiambu, Machakos, Kajiado): 2-3 business days

Major towns (Mombasa, Kisumu, Nakuru, Eldoret): 2-4 business days

Other county headquarters: 3-5 business days

Remote areas: 5-7 business days

3. Shipping Costs

Our shipping rates are competitive and transparent. Costs depend on your location and order value:

Nairobi CBD: KES 200 - 300

Greater Nairobi: KES 250 - 400

Major towns: KES 300 - 500

Other counties: KES 400 - 800

Remote areas: KES 500 - 1,000

4. Delivery Partners

We dispatch your parcel to a convenient pickup point near you through Kenya's leading courier and coach services, including:

Our own Green World delivery fleet within Nairobi and major towns

Courier services including G4S, Fargo Courier and Wells Fargo

Pick Up Mtaani and other doorstep and agent pickup networks

Coach parcel services including Easy Coach, Ena Coach, Modern Coast and Mash Poa

Self-collection at our pick-up stations across Kenya

5. Delivery Process

Here's what to expect when your order is on its way:

Order Confirmation: You'll receive an email confirming your order

Processing: We prepare your order for shipment (usually within 24 hours)

Dispatch: Your package is handed to our delivery partner

In Transit: Track your package using the tracking number provided

Delivery Attempt: Our agent will contact you before delivery

Delivery Completion: Confirm receipt and enjoy your products

6. Delivery Instructions

To ensure smooth delivery, please note the following:

Provide accurate and complete delivery address including landmarks

Ensure your phone number is correct and reachable

Someone should be available to receive the package

Check your package before signing for delivery

Report any damage or discrepancy immediately to the delivery agent

7. Failed Delivery Attempts

If delivery cannot be completed on the first attempt:

Our delivery agent will attempt to contact you via phone

A second delivery attempt will be made the following business day

After 3 failed attempts, the package will be returned to our warehouse

You may be charged a re-delivery fee for subsequent attempts

8. Special Delivery Options

We offer additional delivery services to meet your needs:

Express Delivery: Same-day delivery in Nairobi (additional charges apply)

Scheduled Delivery: Choose a specific delivery date

Gift Delivery: We can deliver directly to gift recipients

Bulk Orders: Special arrangements for large orders

Corporate Delivery: Dedicated service for business customers

9. Contact Delivery Support

For any delivery-related inquiries or special requests, please contact us:

Phone: +254 768 407 606

WhatsApp: +254 768 407 606

Email: support@greenworldke.co.ke

Working Hours: Monday - Saturday, 8:00 AM - 6:00 PM EAT

Track Your Shipment

We'll email you as your order is confirmed, shipped and delivered, and you can track its status anytime from My Account → My Orders.