Privacy Notice
Last updated: December 2025
At Green World Kenya, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Notice explains how we collect, use, share, and protect your data when you use our website and services. By using our services, you agree to the practices described in this notice.
1. Information We Collect
We collect information to provide you with better services. The types of information we collect include:
Personal Information: Name, email address, phone number, delivery address
Account Information: password (encrypted), preferences
Transaction Data: Purchase history, payment methods used, order details
Device Information: IP address, browser type, device type, operating system
Usage Data: Pages visited, products viewed, time spent on site
Communication Data: Customer service inquiries, feedback, reviews
2. How We Collect Information
We collect information through various means:
Directly from you when you create an account or place an order
Automatically through cookies and similar technologies
From third-party services (payment processors, analytics providers)
Through customer support interactions
Via newsletter subscriptions and marketing opt-ins
From social media when you interact with our pages
3. How We Use Your Information
We use the collected information for the following purposes:
Processing and fulfilling your orders
Managing your account and providing customer support
Sending order updates and delivery notifications
Personalizing your shopping experience
Sending marketing communications (with your consent)
Improving our website and services
Preventing fraud and ensuring security
Complying with legal obligations
4. Information Sharing
We may share your information with:
Delivery partners: To fulfill and deliver your orders
Payment processors: To process transactions securely
Analytics providers: To help us understand site usage
Customer support tools: To assist with inquiries
Legal authorities: When required by law
We never sell your personal information to third parties
5. Data Security
We implement robust security measures to protect your data:
SSL encryption for all data transmission
Secure password hashing and storage
Regular security audits and updates
Access controls and authentication
Secure payment processing (PCI-DSS compliant)
Employee training on data protection
6. Your Rights
You have the following rights regarding your personal data:
Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your data (subject to legal requirements)
Opt-out: Unsubscribe from marketing communications
Portability: Receive your data in a portable format
Objection: Object to certain processing activities
7. Cookies and Tracking
We use cookies and similar technologies:
Essential cookies: Required for website functionality
Analytics cookies: Help us understand site usage
Marketing cookies: Used for targeted advertising
Preference cookies: Remember your settings and choices
You can manage cookie preferences in your browser settings
See our Cookies Notice for more details
8. Data Retention
We retain your data for as long as necessary:
Account data: Retained while your account is active
Transaction records: Kept for 7 years for legal compliance
Marketing preferences: Until you opt out
Inactive accounts: Data deleted after 3 years of inactivity
You can request earlier deletion by contacting us
9. Children's Privacy
Protecting children's privacy is important to us:
Our services are not directed to children under 18
We do not knowingly collect data from minors
Parents should supervise children's online activities
If we learn we've collected data from a minor, we will delete it
Contact us if you believe a minor has provided us data
10. International Transfers
Your data may be transferred internationally:
We operate primarily in Kenya
Some service providers may be based in other countries
We ensure adequate protection for international transfers
By using our services, you consent to such transfers
11. Updates to This Notice
We may update this Privacy Notice periodically:
Changes effective upon posting to our website
Material changes communicated via email
Review this notice periodically for updates
Continued use constitutes acceptance of changes
12. Contact Us
For privacy-related inquiries or to exercise your rights:
Email: info@greenworldke.co.ke
Phone: +254 768 407 606
WhatsApp: +254 768 407 606
Address: Green World Kenya, Nairobi, Kenya
Your Privacy Matters
We take your privacy seriously and are committed to transparency in how we handle your data. If you have any questions or concerns about our privacy practices, please don't hesitate to contact us.
