Report a Product
Help us maintain product quality and safety
Product Report Form
Please provide as much detail as possible to help us investigate your concern. All reports are taken seriously and investigated thoroughly.
1. When to Report a Product
You should report a product if you experience any of the following:
Product quality does not meet expectations
Product arrived damaged or broken
Product appears to be expired or near expiry
Suspected counterfeit or fake product
Adverse reaction or side effects
Missing items or incomplete package
Product does not match description or images
2. How to Report
Follow these steps to report a product issue:
Fill out the report form above with accurate details
Include your order number for faster processing
Describe the issue in detail
Take clear photos of the product and packaging
Keep the product in its current condition
Do not dispose of the product until advised
3. What Happens After You Report
Once you submit a report, here's what to expect:
You'll receive an acknowledgment within 24 hours
Our quality team will review your report
We may contact you for additional information
Investigation typically takes 3-5 business days
You'll be notified of the outcome and resolution
Eligible cases receive replacement or refund
4. Product Authenticity
All Green World products are 100% authentic. Here's how to verify:
Check for the Green World hologram seal
Verify the batch number on our website
Authentic products have proper labeling in English
Check expiry date format (DD/MM/YYYY)
Contact us if you suspect a counterfeit product
Purchase only from authorized distributors
5. Safety Information
For your safety, please note:
Stop using the product if you experience adverse reactions
Seek medical attention for serious reactions
Keep product packaging for reference
Report allergic reactions immediately
Always check ingredients before use if you have allergies
Follow dosage instructions on the product label
6. Contact Quality Assurance
For urgent product quality concerns, contact us directly:
Phone: +254 768 407 606
WhatsApp: +254 768 407 606 (24/7 for urgent issues)
Email: support@greenworldke.co.ke
Working Hours: Monday - Saturday, 8:00 AM - 6:00 PM EAT
Our Quality Commitment
Green World is committed to providing only the highest quality products. Every report helps us maintain our standards and improve our service. Thank you for helping us serve you better.
