Payment Information
Secure and convenient payment options
At Green World Kenya, we offer multiple secure payment options to make your shopping experience seamless. All our payment methods are protected with industry-standard encryption to ensure your financial information remains safe.
1. Accepted Payment Methods
Green World Kenya accepts multiple secure payment methods for your convenience:
M-Pesa (Lipa na M-Pesa) - Our most popular payment option
Visa Credit and Debit Cards
Mastercard Credit and Debit Cards
PayPal for international customers
Cash on Delivery (COD) - Available in select areas
2. M-Pesa Payment
Paying with M-Pesa is quick and secure. Here's how:
Select M-Pesa as your payment method at checkout
You'll receive a prompt on your phone to enter your M-Pesa PIN
Enter your PIN to authorize the payment
Wait for confirmation message from M-Pesa and Green World
Your order will be processed immediately after payment confirmation
Keep your M-Pesa confirmation message as proof of payment
3. Card Payments
Credit and debit card payments are processed securely through our payment gateway:
Enter your card number, expiry date, and CVV
All card details are encrypted using SSL technology
We do not store your full card details on our servers
You may receive an OTP (One-Time Password) for verification
Payment is charged immediately upon order confirmation
Supported cards: Visa, Mastercard, and affiliated banks
4. PayPal
For international customers, PayPal offers a secure payment option:
Select PayPal at checkout
You'll be redirected to PayPal's secure login page
Log in to your PayPal account and confirm payment
Payment is processed in your local currency
Exchange rates are applied by PayPal
You'll receive confirmation from both PayPal and Green World
5. Cash on Delivery (COD)
Pay when you receive your order - available in select areas:
Available in Nairobi CBD and surrounding areas
Maximum order value of KES 20,000 for COD
Additional COD fee of KES 100 applies
Have exact amount ready for the delivery agent
Payment is required before the package is handed over
Not available for international orders
6. Payment Security
Your payment security is our top priority:
All transactions are protected with SSL encryption
We are PCI-DSS compliant for card payments
M-Pesa transactions go through Safaricom's secure network
We never store sensitive payment information
Secure payment gateways handle all transactions
Regular security audits ensure system integrity
7. Payment Verification
After making a payment, here's what to expect:
Instant confirmation for M-Pesa and card payments
Order confirmation email sent within minutes
SMS notification with order details
Order status updates available in your account
Contact support if payment is deducted but order not confirmed
8. Failed Payments
If your payment fails, here are steps to resolve the issue:
Check your account balance/credit limit
Ensure card details are entered correctly
Verify your phone number for M-Pesa
Try a different payment method
Contact your bank if card is declined
Reach out to our support team for assistance
9. Refund Payments
Refunds are processed back to your original payment method:
M-Pesa refunds: Processed within 24-48 hours
Card refunds: 5-10 business days to reflect
PayPal refunds: 3-5 business days
COD orders: Refund via M-Pesa to registered phone number
Refund confirmation sent via email and SMS
10. Currency and Pricing
Important information about pricing:
All prices are displayed in Kenyan Shillings (KES)
International customers may pay in USD via PayPal
Prices include applicable taxes
Shipping costs are calculated separately at checkout
Promotional discounts applied automatically where applicable
11. Payment Support
For payment-related inquiries or issues:
Phone: +254 768 407 606
WhatsApp: +254 768 407 606
Email: support@greenworldke.co.ke
Working Hours: Monday - Saturday, 8:00 AM - 6:00 PM EAT
Having Payment Issues?
If you're experiencing any issues with payment, our support team is available to help. Don't hesitate to reach out via WhatsApp for immediate assistance.
