How to Order
A step-by-step guide to shopping with Green World Kenya
Shopping with Green World Kenya is easy and secure. Whether you're a first-time customer or returning buyer, this guide will walk you through the ordering process step by step. If you need any assistance, our customer support team is always ready to help.
1. Create an Account
Start by creating your Green World Kenya account for a personalized shopping experience:
Click on 'Account' in the header navigation
Select 'Sign In' then click 'Create Account'
Enter your full name, email address, and phone number
Create a secure password
Verify your account via the code sent to your email or phone
Your account is now ready for shopping!
2. Browse and Find Products
Explore our wide range of health and wellness products:
Use the search bar to find specific products
Browse by category using the 'Product Categories' dropdown
View product packages for curated health solutions
Filter products by price, popularity, or newest arrivals
Read product descriptions and specifications carefully
Check customer reviews for insights
3. Add Products to Cart
Build your order by adding products to your shopping cart:
Click on a product to view its details
Select quantity and any available variants
Click 'Add to Cart' button
Continue shopping or proceed to cart
View your cart anytime by clicking the cart icon
Adjust quantities or remove items as needed
4. Review Your Cart
Before checkout, review your cart to ensure everything is correct:
Check product names and quantities
Verify the total amount
Apply any coupon or promo codes
See estimated shipping costs
Remove unwanted items or save them for later
Click 'Proceed to Checkout' when ready
5. Enter Delivery Information
Provide your delivery details for accurate shipping:
Enter your full delivery address
Include county, town/city, and specific location
Add landmarks for easy location
Provide a reachable phone number
Choose between delivery or pick-up option
Select your preferred pick-up station if applicable
6. Select Payment Method
Choose your preferred payment option:
M-Pesa: Pay instantly using your Safaricom line
Card Payment: Use Visa or Mastercard
PayPal: For international customers
Cash on Delivery: Available in select areas
All payment methods are secure and encrypted
7. Complete Your Order
Finalize your purchase:
Review your order summary one final time
Click 'Place Order' or 'Pay Now'
For M-Pesa, enter your PIN when prompted
For card payments, complete the 3D secure verification
Wait for the order confirmation page
You'll receive confirmation via email and SMS
8. Track Your Order
Stay updated on your delivery status:
Log into your account
Go to 'My Account' > 'My Orders'
View order status and tracking information
Receive SMS updates at each stage
Contact support for any delivery concerns
9. Receive Your Products
Get your health products delivered to you:
Our delivery agent will contact you before arrival
Check the package for any visible damage
Verify all items match your order
Sign for the delivery if required
Report any issues within 24 hours
10. Need Help Ordering?
We're here to assist you with your order:
Phone: +254 768 407 606
WhatsApp: +254 768 407 606 (fastest response)
Email: support@greenworldke.co.ke
Live chat available on our website
Visit our Help Center for FAQs
Ready to Shop?
Browse our extensive collection of health and wellness products. With secure payment options and reliable delivery, getting your favorite Green World products has never been easier.
