Pick-up Stations
Convenient collection points across Kenya
Save on delivery costs and enjoy the convenience of collecting your order at your own time. Our pick-up stations are strategically located across Kenya for your convenience. Choose a station near you during checkout and collect your order when it's ready.
Our Pick-up Locations
Nairobi Central
Green World Office - Kimathi Street, CBD (Mon-Sat: 8AM-6PM)
Tom Mboya Street Pick-up Point - Near Odeon Cinema (Mon-Sat: 9AM-5PM)
Kenyatta Avenue - Jubilee House Ground Floor (Mon-Fri: 8AM-5PM)
Nairobi - Westlands & Parklands
Westlands - Sarit Centre, Lower Ground Floor (Mon-Sat: 9AM-7PM)
Parklands - 3rd Parklands Avenue (Mon-Sat: 9AM-5PM)
Westgate Mall - Pick-up Point (Mon-Sun: 10AM-8PM)
Nairobi - Eastlands
Eastleigh - First Avenue (Mon-Sat: 8AM-6PM)
Buruburu - Phase 5 Shopping Centre (Mon-Sat: 9AM-5PM)
Umoja - Umoja 1 Market (Mon-Sat: 8AM-5PM)
Nairobi - South
Karen - Karen Crossroads Mall (Mon-Sat: 9AM-6PM)
Langata - Galleria Mall (Mon-Sun: 10AM-8PM)
South C - Nairobi West (Mon-Sat: 9AM-5PM)
Mombasa
Mombasa CBD - Nkrumah Road (Mon-Sat: 8AM-5PM)
Nyali - Nyali Centre (Mon-Sat: 9AM-6PM)
Mombasa Road - City Mall (Mon-Sun: 10AM-7PM)
Kisumu
Kisumu CBD - Oginga Odinga Street (Mon-Sat: 8AM-5PM)
Mega City Mall - Ground Floor (Mon-Sat: 9AM-6PM)
Nakuru
Nakuru CBD - Kenyatta Avenue (Mon-Sat: 8AM-5PM)
Westside Mall - Pick-up Point (Mon-Sat: 9AM-6PM)
Eldoret
Eldoret CBD - Uganda Road (Mon-Sat: 8AM-5PM)
Zion Mall - Ground Floor (Mon-Sat: 9AM-6PM)
Other Towns
Thika - Thika Road Mall (Mon-Sat: 9AM-6PM)
Nyeri - Kimathi Street (Mon-Sat: 8AM-5PM)
Machakos - Machakos Town Centre (Mon-Sat: 8AM-5PM)
Naivasha - Moi South Lake Road (Mon-Sat: 8AM-5PM)
1. How Pick-up Works
Our pick-up service offers a convenient and cost-effective way to receive your orders:
Select 'Pick-up' as your delivery option during checkout
Choose your preferred pick-up station from the available list
Complete your order and payment
Check 'My Orders' to see when your order is ready for collection
Visit the station with your order confirmation and ID
Collect your package - it's that simple!
2. Benefits of Pick-up
Choosing pick-up over home delivery has several advantages:
Lower shipping costs - often FREE for pick-up orders
No need to wait at home for delivery
Flexible collection times within operating hours
Secure and convenient location
Same-day availability for many orders
Perfect for gifts or when you're not at your usual address
3. Pick-up Requirements
When collecting your order, please ensure you have:
Order confirmation email
Valid government-issued ID (National ID, Passport, or Driver's License)
If someone else is collecting, they need: your authorization and their ID
Order number for quick retrieval
4. Pick-up Timeline
Please note the following timelines for pick-up orders:
Orders are typically ready within 24-48 hours of payment confirmation
You'll receive a notification when your order is ready
Orders must be collected within 7 days of the ready notification
Uncollected orders after 7 days may be returned to inventory
Extensions can be arranged by contacting customer support
Can't Find a Station Near You?
We're constantly expanding our pick-up network. If there's no station near you, you can still order for home delivery or suggest a location for a new pick-up point.
