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Delivery areas, times, and shipping costs
Returns & Refunds
Return policy, refund process, and exchanges
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Popular Questions
Log into your account and go to 'My Account' > 'My Orders'. You'll see the current status and tracking information for all your orders.
We accept M-Pesa, Visa, Mastercard, PayPal, and Cash on Delivery (Nairobi area). All payments are processed securely.
Nairobi: 1-2 business days. Other towns: 2-4 business days. Remote areas: 4-7 business days.
Contact our support within 7 days of receiving your order. Products must be unopened and in original packaging. We'll guide you through the return process.
Yes, all products are 100% authentic and sourced directly from Green World. Each product has verifiable authentication codes.
Still need help?
Our customer support team is available Monday-Saturday, 8am-6pm EAT. We're here to help with any questions.